WorkOrder Management Software: manage your service requests simply, from anywhere.
No more missed calls, lost workorders, and customers wondering where their request stands. NewWaySERVICE keeps your team organized and your customers informed — on phone, tablet, or computer.
Just watch the following video for an overview of NewWaySERVICE options or create your free trial account.
The ideal tool for your service department
NewWaySERVICE is a workorder management software designed for small and medium-sized businesses. It lets you manage all your service requests — whether your technicians work on-site, in the field, or in-shop — without paperwork and without complicated training.
Frequently Asked Questions (FAQ)
What is the best workorder management software?
NewWaySERVICE is a complete solution, easy to use and built for SMBs. Whether you handle repairs, maintenance, or technical support, NewWaySERVICE adapts to the way you work.
What is NewWaySERVICE?
It's a workorder software that lets you manage service requests from your customers, regardless of your industry. Designed for small and medium-sized businesses, it has been used by thousands of companies around the world since 1996.
What is a workorder?
When you receive a service request, you create a workorder in the software to track it. It's the same thing as a ticket, a service call, or a service request — call it whatever you want, NewWaySERVICE adapts to your terminology.
How much does NewWaySERVICE cost?
Starting at 28.57$ per month per technician. No hidden fees, no contract. Cancel anytime.
Can I try NewWaySERVICE?
Yes — completely free for 45 days. No credit card required. Create your account in 30 seconds and get started immediately.
Here are some features included with NewWaySERVICE, the best workorder management software 2026!
Adapt the application to the way you work
Your workorder statuses, priorities, and terminology — all configurable in just a few clicks. Don't like the term "WorkOrder"? Change it to "Service Call", "Ticket", or whatever fits your business best. The text in the software, printed forms, and reports all update automatically, everywhere.
Add custom fields to any module — drop-down lists, checkboxes, text boxes. Fields can even be linked to each other to create an application truly tailored to your needs.
Customers and equipment — everything in one place
Manage your customers, their equipment, their service contracts, and their warranties in one place. See at a glance all past or upcoming work orders for any customer or piece of equipment. Track serial numbers, meter readings, photos, and special notes.
Set up recurring maintenance schedules and let NewWaySERVICE automatically create the work orders for you. You never forget a thing.
Your technicians always in the right place at the right time
Assign different access rights to each user — technicians, dispatchers, or administrative staff. You only pay for your technicians; dispatchers and administrative users are included for free.
Schedule appointments with the drag-and-drop calendar. Multiple views available: by technician, by week, by workorder. Your technicians receive automatic reminders for each of their appointments.
Track every workorder from start to finish
The workorder is at the heart of the software. Your technicians enter their hours, parts used, and photos directly from their phone. The customer can sign on screen. Inventory updates automatically. You see everything in real time from your desk.
Attach photos, PDFs, or any other document — handy for comparing before and after a repair or a field service visit.
Never run out of parts again
When a technician uses a part on a workorder, inventory is automatically deducted — whether from your main warehouse or their truck. Manage purchase orders for your suppliers directly inside NewWaySERVICE. See in real time what's in stock, on order, or needs to be reordered. No more bad surprises in the middle of a repair.
And much more...
Knowledge base for your internal procedures and product sheets.
Google Maps® to locate your technicians and customers.
Automatic notifications by email when a work order changes status, or when a contract or warranty is about to expire.
Customer portal so your customers can submit service requests online and track the progress of their work orders.
Reports customizable and exportable to Excel in seconds.
Free trial and subscription
Create your free 45-day trial account — in 30 seconds, no credit card required. All features are included from day one. If you're satisfied, subscribe starting at 28.57$ per month per technician. Adjust the number of technicians anytime — great for seasonal businesses.
Help and technical support
Technical support is free and included with your subscription. No extra support contract to purchase. Simply log in to your account and access the Help and Support option to reach us.